Day: January 9, 2009
-
Lazier than…
We have some amazingly lazy employees in the business line that I support; they give up on a task if the least little thing derails their process. For instance, they are supposed to geocode addresses with a latitude and longitude. To do this, they use a variant of Google maps that we wrote to extract…
-
Vision
An intellectual says a simple thing in a hard way. An artist says a hard thing in a simple way.Charles Bukowski
-
Who’s calling the help desk?
Beware the 10 most dangerous species of help desk callersDuring my years working in IT support, I have become more and more interested in the many types of people who call IT help desks. Like a biologist, I have found that having a classification system is critical in understanding the users that I help on…