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Lazier than…

We have some amazingly lazy employees in the business line that I support; they give up on a task if the least little thing derails their process.  For instance, they are supposed to geocode addresses […]

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An intellectual says a simple thing in a hard way.  An artist says a hard thing in a simple way. Charles Bukowski

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Who’s calling the help desk?

Beware the 10 most dangerous species of help desk callers During my years working in IT support, I have become more and more interested in the many types of people who call IT help desks.  […]