Dr Wingnut

Day: August 26, 2008

  • Customer Service

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    by

    Dr Wingnut
    in

    I thought that this picture, by Phillip Toledano, was an outstanding example of the end of customer service, idea number 2 that self-service has forever changed the way that services are delivered.It really epitomizes the fact that most self-service makes you feel like you’re standing out in the wind with no one at the other…

  • Why Parents Drink

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    by

    Dr Wingnut
    in

    A father passing by his son’s bedroom was astonished to see that his bed was nicely made and everything was picked up.  Then he saw an envelope, propped up prominently on the pillow that was addressed to “Dad.”With the worst premonition he opened the envelope with trembling hands and read the letter.Dear Dad:It is with…