I thought that this picture, by Phillip Toledano, was an outstanding example of the end of customer service, idea number 2 that self-service has forever changed the way that services are delivered.
It really epitomizes the fact that most self-service makes you feel like you’re standing out in the wind with no one at the other end of the phone line.
Ten ideas that are changing the world, Time, Pg. 24; 24-Mar-2008