COMPUTER PROBLEM REPORT FORM

by Kevin Butler

  1. Describe your problem:
    __________________________________________
  2. Now, describe the problem accurately:
    __________________________________________
  3. Speculate wildly about the cause of the problem:
    __________________________________________
    __________________________________________
  4. Problem Severity:
    1. Minor __
    2. Minor __
    3. Minor __
    4. Trivial __
  5. Nature of the problem:
    1. Locked Up __
    2. Frozen __
    3. Hung __
    4. Strange Smell __
  6. Is your computer plugged in?
    Yes __
    No __
  7. Is it turned on?
    Yes __
    No __
  8. Have you tried to fix it yourself?
    Yes __
    No __
  9. Have you made it worse?
    Yes __
  10. Have you had "a friend" who "knows all about computers" try to fix it for you?
    Yes __
    No __
  11. Did they make it even worse?
    Yes __
  12. Have you read the manual?
    Yes __
    No __
  13. Are you sure you've read the manual?
    Maybe __
    No __
  14. Are you absolutely certain you've read the manual?
    No __
  15. If you read the manual, do you think you understood it?
    Yes __
    No __
  16. If `Yes' then explain why can't you fix the problem yourself:
    __________________________________________
  17. What were you doing with your computer at the time the problem occurred?
    __________________________________________
  18. If you answered `nothing' then explain why you were logged in:
    __________________________________________
  19. Are you sure you aren't imagining the problem?
    Yes __
    No __
  20. Does the clock on your home VCR blink 12:00?
    Yes __
    What's a VCR? __
  21. Do you have a copy of 'PCs for Dummies'?
    Yes__
    No___
  22. Do you have any independent witnesses to the problem?
    Yes __
    No __
  23. Do you have any electronics products that DO work?
    Yes __
    No __
  24. Is there anyone else you could blame this problem on?
    Yes __
    No __
  25. Have you given the machine a good whack on the top?
    Yes __
    No __
  26. Is the machine on fire?
    Yes __
    Not Yet __
  27. Can you do something else instead of bothering me?
    Yes __